Payment and Privacy Policy

 

We do not store credit card details nor do we share customer details with any 3rd parties.
We will not pass on any of the following information to any other person or company:
-Name, Address and Phone number
-E-mail address
-Credit/debit card details plus any other payment methods.

All prices are quoted in £ sterling (GBP).
Payment can be made by any major credit/debit card or paypal.
Cheque payment is also accepted can I be sent to:
VP Online, 77 Keptie Road, Arbroath, DD11 3EN Cheque to be made out to “VP Online”
Full payment must be paid before we can processed with any jobs.
If you wish to cancel an order please contract VP Online as soon as possible.
All prices are correct at time loading on our website.
We reserve the right to change prices with out prior notice.

 

Business Account

 

You may apply if your are a business for a credit account .
You can get in touch with VP Online by calling or e-mail VP Online please note you will be required to make payment on your first order.

If we refuse a business account credit we will give you notice by written letter.
Please note way may do a credit checks on your business only
If an account is over due a surcharge of 10% may be incurred if payment is not made by the date stated.

Business account will be give from 7-30 day payment term that we will give you notice once your account is open.

Product Guarantee

We are proud to sell the best in design, quality and value for money. Unfortunately, because even the best products can sometimes let you down, we offer a standard 28 day guarantee* (unless otherwise stated) on all products. If your product should fail within this period, please see our ‘Faulty Goods’ section below.

 

Delivery Policy & Time Limitations

Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by and delay in delivering goods that are beyond our control. We will only us delivery service from Interlink Express, myHermes and Royal Mail.

Once your order is ready for delivery within the time allocated when placing your order will then be sent out with one of the below delivery companies:

Interlink express: Next working day service with interlink express. We will e-mail you once your order has left with tracking details and also a time slot that your delivery will be made.
If this date or time is not any good please see the e-mail that will be provide at the time.

Royal Mail: 1st class royal mail sign for will be used for small goods and should be with you in the next 1-2 working days. (this service is not a tracking service)

Myhermes: This service is a 3-5 day working day but we will give you notice if we use myherems as an option.
myherems will mainly be used for non mainland UK deliveries such as North Ireland. Highland etc…

 

Contact us

HEAD OFFICE:
VPONLINE, 77 Keptie Road, Arbroath, Angus, Scotland, DD11 3EN
Website: www.vponline.co.uk
E-mail: info@vponline.co.uk
CALL: 01241 874749

VAT number: 106654621

 

Shortages

It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. It will be your responsibility to inform us immediately or with in 24 hours of delivery of any shortages and you must make this on carrier’s consignment note. You can contact us via e-mail info@vponline.co.uk or by calling 01241 874749

 

Damaged Goods or Lost

If your goods arrive in a damaged condition you must make a note on the carrier’s delivery note and it will be your responsibility to contact us immediately or within 7 days of delivery. If a claim is need our team will investigate the damage goods along with the courier service and we aim to have your matter complete within eight weeks of the date of submission of your claim.

If you find that your order has not been delivered on the date provided please contact our team who will look in to this issue and take action if required.

 

Incorrect Goods

If you receive the incorrect goods it is your responsibility to notify us immediately or within 72 hours of delivery.

 

Faulty Goods

Within 28 days of receipt: If your purchase develops a fault with in 28 days of receipt, we will generally exchange or refund the item provided it is in “as – new” condition. We will arrange to collect the item from you or arrange for you to post this and will then do an inspection on these goods, but this does not include faults caused by accident, neglect or misuse for which there can be no refund or exchange.
once we have inspected the good and are happy they are faulty we will refund you on postage if you have returned this on your own account under reasonable costs
You can contact us via – e-mail info@vponline.co.uk) or by calling 01241 874749

 

Refund/Cancellation policy

If you find your just not happy with our service or goods we do apologies and if you could please get in touch and we will try and help resolve your issue.
If you feel that nothing can be resolved we will look in to your matter and will arrange for a refund or cried note that may be required with your matter.
This should take 7 working days for an investigation for you claim to be sorted.

 

Website images and feedback.

We may like to use artwork images. Logos, business names or feedback from yourself and if so will contact you about this in written first this is an open offer and you can also reject this.

 

Your artwork and master disc footage

If you do a repeated order rather than sending artwork back again or your master disc we will keep these in our office and also on file for artwork so if you would like to do a repeated order this can save time.
You can also request for these back at any time in written or by e-mail.

Duplications and/or printing turnaround

The turnaround time you have been given for Duplication and/or printing may vary but we will try and make sure order only take 3-5 working days. (unless other wise stated when placing your order).

If you required an order for a deadline please get in touch and we will be able to say if we can do this deadline date for you.

Thank You

If you have enjoyed or services we would like to hear from you get in touch via e-mail at info@vponline.co.uk or Call.